The Hub Hornby shopping centre has complex vertical transport needs, with multiple lifts, escalators and travelators catering to the thousands of customers that visit the mall each day. For Centre Manager Jason Marsden, finding knowledgeable contractors with a consultative approach is a big part of keeping the mall running smoothly. The centre’s previous lifts service agents primarily focused on their own brand of machinery, which wasn’t installed on site at the Hub. As a result Jason found it could be difficult to get the right level of service to quickly resolve issues. D&M Solutions now take care of the Hub’s monthly maintenance, repairs, and callouts, plus bigger projects and long-term upgrades. They also provide advice and recommendations to support Jason in making the best decisions for the centre.

Blakely Body Corporate Services first worked with D&M Solutions seven years ago, when they ‘inherited’ them after taking over a building from another body corporate. Blakely now use D&M to service the lifts and car stackers in all of their commercial buildings, and happily recommend them to other body corporates. When we asked Director Gillian Blakely why she chose to make D&M an ongoing supplier, the answer was simple: availability.